Return & Refund

Peace of Mind with Our 30-Day Return Policy

We want you to be completely satisfied with your Hum-sienk purchase. That's why we offer a hassle-free 30-day return policy.

What can be returned?

You can return most new, unopened items sold by Hum-sienk within 30 days of delivery, based on the following conditions:

  • The item must be in its original packaging, with tags intact.
  • The item must be unworn and unused.
  • You must have a receipt or proof of purchase.

Who pays for return shipping?

We'll cover the return shipping costs if:

  • The item arrived defective and can't be fixed with a replacement part.
  • We shipped the wrong item or to the wrong address.
  • We shipped a duplicate order.
  • The item malfunctioned within the 30-day return period (assuming proper installation and use according to the manual).

Important:

  • To receive a refund for defective or damaged items, you must provide photos or videos as proof.
  • If the issue can be resolved with a replacement part or simple repair instructions, we'll offer that option before processing a return.

Refunds:

Once we receive your approved return, we'll inspect the item and issue a full refund within 3 business days to your original payment method. Processing times by your bank or credit card company may apply.

Customer-paid return shipping:

You'll be responsible for return shipping costs in cases of buyer's remorse or other non-Hum-sienk  errors. We'll provide a pre-paid return label, and the cost will be deducted from your refund.

Orders with special shipping:

Orders with special shipping offers may have the original outbound shipping cost deducted from the refund.

After 30 Days:

For items outside the 30-day return window, please refer to our warranty policy for repairs if applicable.

How to Return an Item:

  1. Contact Hum-sienk customer service via email (service@humsienk.com) for a return address.
  2. Pack your item securely in its original packaging.
  3. Include your receipt or proof of purchase.
  4. Ship the item to the provided return address.

Order Cancellation:

We typically process orders within 1-2 business days. To cancel an order, contact us as soon as possible at service@humsienk.com.

  • You'll receive a full refund within 12 hours if the order hasn't shipped.
  • If the order has already shipped, we'll process a refund within 3 business days of receiving the returned product.

Contact Us:

For questions about our return policy or to initiate a return, please contact us at service@humsienk.com.